Refund Policy

At BusMantra, we strive to provide you with the best transportation services possible. However, we understand that plans can change. Please review our refund policy below to ensure clarity on our cancellation and refund procedures.

1. Cancellation by the Customer

• Full Refund: If a booking is canceled at least 7 days prior to the scheduled travel date, you are entitled to a full refund.
• Partial Refund: If a booking is canceled between 3 to 6 days prior to the scheduled travel date, 50% of the total fare will be refunded.
• No Refund: For cancellations made within 72 hours of the scheduled departure time, no refund will be provided.

2. Cancellation by BusMantra

• Full Refund: In case of cancellation by BusMantra due to unforeseen circumstances (such as bus breakdowns, severe weather, or government restrictions), a full refund will be issued.
• Alternative Arrangement: Where possible, we will offer alternative transportation options. If the customer accepts the alternative, no refund will be issued.

3. How to Request a Refund

• To request a cancellation or refund, please contact our customer support team via:
  • Phone: [Insert Contact Number]
  • Email: [Insert Email Address]
  • Support Form: [Insert Link to Support Form]

4. Refund Processing Time

• All refunds will be processed within 7-10 business days from the cancellation request date.
• Refunds will be credited to the original mode of payment used during booking.

5. Non-Refundable Situations

• No-Shows: If a customer does not show up for the scheduled trip without prior cancellation, no refund will be issued.
• Partially Used Services: No refund is provided for partially used or unutilized services (e.g., returning earlier than scheduled).

6. Rescheduling

• Customers may choose to reschedule their trip instead of canceling it. Rescheduling is allowed once, and requests must be made at least 72 hours before the original departure time. Additional charges may apply based on the availability and the difference in fare.

7. Special Event and Peak Season Refund Policy

• During peak seasons (festivals, holidays, etc.) and special events, no refunds will be provided for cancellations made within 10 days of the scheduled travel date.

8. Disputes and Refund Issues

• If you experience any issues or discrepancies with your refund, please contact our support team. We are committed to resolving any disputes promptly.